Turning a bloated wordpress website into a extremely fast, functional and scalable web solution.
How the team at Bettr.Software revamped PineMedia’s underperforming, bloated Wordpress website into the fast, functional and bespoke website they required to be competitive.
The Dream
PineMedia is an internet service provider that specialises in cutting-edge FTTP broadband for home and business, as they have grown their existing website hasn’t been able to keep up with cutting-edge services they provide. PineMedia needed a web solution that could keep pace with their growing demand whilst dealing with the multiple intergrations needed due to the complex nature of their business.
The Challenge
“PineMedia faced a range of technical issues stemming from an outdated Wordpress website that was bloated with plugins and custom code. The website had become slow and difficult to develop on, faced with this problem we did an full audit of existing codebase & decided alongside PineMedia that we had to start from fresh to achieve the fast, functional and scalable website that we require to be competitive in our market.
The Process
PineMedia had a good idea of what they wanted along with new designs from new designs from The Black Eye Project. We used this to figure out the simplest path to a workable solution.
By asking the right questions at the right times, we managed to save time without ever compromising quality. We focused on building only what we truly needed, by doing so we saved countless hours by simply not doing the work that was not critical to the success of this project.
We worked closely with PineMedia though out the build, solving problems as we faced them.
Once the main build was completed we worked on a week to week basis, discussing & implementing their most important requirements.
The Outcome
“The new build facilitated much greater levels of automation in our order provisioning process, in turn saving us hundreds of hours in manual processing.
Whereas before, ordering a business service required the customer to request a call back in order for us to manually process their order, the new website made sure that ordering a business service was easily conducted entirely onsite. This has not only doubled the amount of business orders we were seeing onsite prior to launch, it has almost entirely removed the requirement of manual intervention from our sales team.
In the 4 months since going live, standard business and residential broadband has increased 79% period on period and the much improved user experience is a significant factor in this improvement.”
“Bettr Software has outstanding communication and information mining skills. By asking the right questions at the right times, they save time without ever compromising quality.”
— David Robertson - PineMedia
Is your software provider building the things you truly need?
If you don’t have a software provider who knows how to ask the right questions you may be wasting your money building things you don’t truly need. Let us help you get back on the right path & figure out what’s worth doing, bringing you a bettr bang for your buck.